Automotive

Even before the global economic downturn, automotive companies had been facing a wide range of challenges and risks — including ever-increasing competition and consumer demands, regulatory and labor issues, product recalls, outsourcing, bankruptcies and more.

With so much at stake, automotive companies need a trust worthy advisor with experience and resources to help them to successfully manage risk.

Marsh's Automotive Industry Practice
Marsh's Automotive Practice works with a diverse group of automotive original-equipment manufacturers (OEMs), suppliers, dealers, and related industry clients. The practice comprises a global network of more than 375 experienced automotive risk specialists, who provide insights on key risk issues. Marsh also maintains an Automotive Center of Excellence made up of automotive experts who serve clients with similar risk issues, risk profiles, and servicing requirements.

Our Automotive Industry Practice's client base includes:

• More than 40% of the top 150 North American parts suppliers
• Nearly 50% of the top 100 global parts suppliers
• 425 U.S. based clients
• More than 70% of the top 25 global OEMs (based on global vehicle production); and
• 30% of the top 10 dealership groups

Our professionals work with organizations to analyze hazard, financial, operational, and strategic risks and to develop the innovative solutions that help clients avoid, mitigate, and/or transfer their risk exposures.

For more than 70 years, Marsh has helped automotive-related organizations to implement successful risk management programs. Our practice's dedicated and talented professionals combine, in-depth industry knowledge with thoughtful leadership, sound counsel, and results-driven solutions that serve automotive clients' day-to-day needs and keep them far ahead of the risk curve.

Aviation & Aerospace

In the aviation industry, air passenger traffic remains strong, and airlines are re-equipping their fleets, which means increasing insurance coverage to protect the higher values of new aircraft. In the aerospace field, creativity in the management of risk is crucial to meeting this industry's challenges.

Marsh's Aviation & Aerospace Practice is broker to some of the world's largest airlines, manufacturers, helicopter operators and airports. We are also the broker of choice for many smaller firms around the world. Our clients, large and small, choose Marsh because they value our specialized knowledge, not only of the aerospace insurance markets, but also our knowledge of their businesses.

Marsh's Aviation & Aerospace Practice employs over 300 specialists in more than 20 offices throughout the world. The objective is to provide our clients with the best possible service.

We offer expertise in:

• Aviation Products Liability — Marsh is the acknowledged leader in this area, with unmatched expertise for managing aviation products liability exposures, including contract review, claims assistance, loss forecasting and retention, and captive analysis.
• Space Projects — We are the industry leader in designing, negotiating, and placing space insurance, as well as in handling major space claims.
• General Aviation — This specialty assesses risk and designs risk management programs for the general aviation industry, including industrial aid, air taxi and commercial helicopter operators, and aircraft brokers.
• Airlines — This group specializes in airline risk management and insurance, including loss forecasting and claims support.

Chemical

Chemical companies face a broad range of risk issues related to the very nature of their products and processes. Emerging issues—such as expansion in emerging economies, availability of raw materials, increasingly complex supply chains, and an ever-changing regulatory environment along with more traditional concerns—risks of fires and explosions, workforce safety, and environmental liabilities— represent some of the many threats to the success of companies operating in the chemical sector.

This challenging environment has given rise to a new set of risks as well as heightened concern with traditional exposures.

Marsh's commitment to industry specialization creates a truly differentiated client experience — an experience based on brokerage excellence, analytical rigor, deep intellectual capital and access to unrivaled global talent. Industry expertise is particularly relevant in an industry where managing risks is a core business objective.

Marsh's Chemical Practice provides risk management services and cutting-edge risk solutions for organizations involved in the production, importation and use of chemicals. Organizations that benefit from our expertise include specialty chemical companies, fine and intermediate chemical companies, petrochemical companies as well as industries where the use of chemicals form a significant part of their business activities.

We continue to be innovators in responding to the emerging trends in the industry and have developed a broad range of insurance solutions and consulting services that include:

• Customized benchmarking reports
• Property loss control and natural hazard modeling
• Product liability claim and mass tort litigation
• Environmental consulting
• Solutions around plants closures, restructuring and bankruptcy
• Forensic accounting and property valuation services
• Value Stream mapping and supply chain consulting
• Mergers & acquisitions due diligence
• Crisis management planning and training
• Chemical security assessment
• Human capital screening (background screening); and
• Enterprise risk management

Communication, Media & Technology

Marsh's Communications, Media & Technology (CMT) Practice provides each client with global and national expertise that helps them meet their risk challenges.

Several facts distinguish Marsh's CMT Practice:

• The core of our business is serving the risk management needs of high growth companies.
• Our benchmarking tools, team structure, and servicing protocols were built to service the more than 80% of our clients for whom insurance and risk management is a part-time job.
• Our industry specialists deliver unparalleled insights into each client's unique risk issues.
• Over 97% of our clients in our annual survey say they would recommend Marsh.

Deep Concentration in Critical Sectors

We operate in the following CMT industry sectors and have dominant market positions serving emerging growth, mid-cap and fortune 500 companies:

• Communications: Wireline & Wireless; Communications Technology; Telecommunication Services
• Media: Publishing; Broadcasting & Cable; Internet & New Media; Diversified Media
• Technology: Software; Hardware; Semiconductors; Electronics; Manufacturing; IT Services

Construction & Design

Staying competitive and viable amidst the challenges of the construction industry requires the ability to navigate a multitude of industry issues and risks. Marsh’s Construction Practice experts provide focused expertise to help businesses, address the complex issues confronting the construction industry today.

We understand the risks organizations face and the challenges they pose to maintaining financial stability, attracting and retaining employees, staying abreast of industry consolidation, managing insurance issues, planning for business continuity, handling supply chain risk, and the myriad additional risks inherent in construction.

Marsh’s Construction Practice provides risk management and insurance services to serve the needs of greater than a thousand construction clients, as well as more than 350 construction projects with total construction values exceeding $107 billion. Our industry expertise allows us to deliver the services and solutions that are relevant to the construction sector.

Our specialists understand construction and project management risks and help control your total cost of risk through solutions aimed at deploying your capital effectively. Managing costs and processes helps you decrease expenses, increase revenues, improve margins, and grow the overall value of your company’s assets and portfolio to make you more successful and competitive.

We provide clients with comprehensive and timely advice on the risks inherent in their businesses and projects. We deliver practical, innovative, capital-efficient solutions that generate yield and margin growth for our clients. We are supported by Marsh’s global network of specialists, delivering expertise in risk management and insurance placement to help clients identify, quantify, prevent, mitigate, control, and transfer risk.

Marsh takes a consultative approach to understanding each client’s operations, business and growth strategy, financial position and philosophy, and risk tolerance. This allows us to identify and prioritize physical, operational, and financial risks to help lower the cost of risk today — and to anticipate future risk issues.

Our experts design cutting-edge insurance programs to address corporate as well as project-specific risks. They examine each client’s unique circumstances and then deliver the optimal blend of insurance, alternative risk transfer, and retained risk to provide effective protection.

Energy

Worldwide, Marsh's more than 300 energy professionals are primarily organized around three speciality product lines: upstream, downstream, and renewable energy, offering a deep understanding of industry issues within these segments. This wealth of expert knowledge is augmented by market leading risk engineering, project risk management, and claims services.

These solutions come from our access to, and relationships with, global insurance markets in London, Continental Europe, North America, Asia, and the Middle East. By leveraging global market capacity, we help to provide favorable terms and conditions to our clients.

Financial Institutions

Marsh's Financial Institutions Practice works with clients to provide effective risk mitigation strategies that can help them deal with an array of challenges by providing consultative and risk transfer services.

The global credit crisis, regulatory changes, and massive government interventions are three of the factors that have significantly altered the landscape of the financial institutions (FI) industry. It is against this backdrop that risk and capital management have moved to the forefront of virtually every corporate agenda.

Customers, shareholders, and regulators are demanding that institutions enhance risk management processes and techniques that balance risk and reward.

With this increased focus on risk, FI risk managers are challenged to validate their risk treatment strategies. Risk managers must demonstrate thoughtful planning to identify exposures and take appropriate action to mitigate risk.

Marsh's FI Practice works with clients to provide effective risk mitigation strategies that can help them deal with these challenges. Marsh offers an array of consultative and risk transfer services for any size firm in a wide range of areas, including:

• Banks
• Investment banks
• Securities brokers-dealers
• Investment advisors / asset managers
• Mutual funds
• Insurance companies
• Exchanges
• Credit unions
• Government-sponsored agencies; and
• Other diversified companies

To effectively meet the needs of such a diverse assortment of financial institutions, Marsh provides coverage for a variety of exposures, including:

• Corporate governance
• Business continuity
• Operational risk; and
• Mergers and acquisitions

Coverage is provided through a comprehensive suite of products including, but not limited to, the following major categories:

• Bankers blanket bond
• Business interruption
• Casualty and umbrella liability
• Cyber risk
• Directors and officers liability
• Employment practices liability
• Errors and omissions
• Intellectual property
• Mortgage impairment
• Political risk
• Property
• Terrorism; and
• Workers' compensation

Health Care

Today, more than ever, health care providers need a strategic partner with an in-depth understanding of the complexities of the health care industry. Marsh's HealthCare practice has insurance, financial and health care professionals dedicated to solve the problems associated with risk for all types of health care providers.

With resources located throughout the world, the HealthCare practice develops and delivers creative solutions to meet the needs of a quickly changing industry.

Marsh's HealthCare Practice provides clients with high-quality, practical solutions for risks facing the rapidly changing health care industry. Our team of professionals works with clients to develop workable solutions involving risk identification, risk minimization, risk financing and risk administration.

Our practice has a network of resources located throughout the world, providing clients with the expertise of the entire group.

Our client base includes:

• Hospitals
• Long Term Care Facilities
• Integrated Delivery Systems
• Physician Practice Groups
• Managed Care Organizations
• Health Care Captives
• Clinical Trial Administrators

Hospitality

For casinos, hotels, and resorts worldwide, the market is as crowded and competitive as ever with companies focused on vying for the attention of new customers and retaining their current customers. Staying abreast of the complex regulatory environment governing the hospitality and gaming industry is critical in todays marketplace. Staff attraction and retention are a priority and a challenge, while ensuring employee and guest safety are paramount. Cyber-attacks pose a threat to confidential customer data, and negative social media commentary can materially affect an organizations reputation and brand. Building brand awareness and creating incremental brand value is an increasing priority for the hospitality and gaming industry.

UIBPL has a team dedicated to serving the hospitality and gaming industry. Our industry-specific loss control and claims specialists share knowledge and best practices with clients around the world by delivering innovative and insightful solutions.

Infrastructure

Infrastructure investments often involve complex, large, and long-term undertakings. The risks inherent to the sector can be challenging and have far-reaching consequences for every stakeholder throughout the asset lifecycle.

If risk is not managed effectively, it can affect specific assets, capital structure, the organization's reputation, and the volatility of cash flows necessary to service fixed obligations and ensure yield over the period of the investment.

Key challenges:

• Obtain a clear and in depth understanding of the project or asset risk profile in order to achieve optimum transfer of risk.
• Understand whether risks are correctly allocated between project participants both on a forward basis and historically.

Marsh Infrastructure's global team of over 600 professionals has over 25 years of experience providing world-class risk advisory and transactional insurance services to the entire infrastructure sector. Marsh's services are tailored specifically to serve stakeholders infrastructure projects.

Our team understands the divergent risk tolerance of the public sector, equity investors, lenders and the construction sector. We assist clients to manage, reduce and mitigate risk in their projects and investments through preservation of asset value, reduced volatility of revenue streams, redeployment of capital, and confidence to achieve desired outcomes.

Life Science

The 20th century marked a period of astonishing breakthroughs in life sciences, including medical and scientific advances that benefit all humanity. The 21st century may prove to be just as extraordinary, with new innovations and discoveries emerging from labs and research centers every day.

Though the industry is one of the world's most profitable, it is not immune to the array of risks that can threaten its ability to compete. Patent expirations, product counterfeiting, industry consolidation, pricing pressure from managed care providers and governments are exposures that can have a crippling impact on an organization.

Marsh's Life Sciences Practice provides risk avoidance and containment solutions for organizations in the biotechnology, medical device, pharmaceutical, and contract research fields. Our dedicated life sciences team works with clients to develop and implement risk management plans tailored to an organization's goals through services that include:

• Traditional risk-transfer programs;
• Directors and officers liability
• Product Liability
• Intellectual property; and
• Clinical trials liability

In addition, Marsh offers a consultative approach to risk management to help life sciences organizations better manage their risk exposures. Through our Business Risk Assessment process, we analyze an organization's full spectrum of hazard, operational, strategic, and financial risks, then develop solutions to avoid, mitigate, or transfer those risks.

Marsh's consultative services also include:

• Supply chain risk analysis;
• Business continuity management;
• Crisis management, including product recall;
• Merger and acquisition risk management due diligence;
• Intellectual asset management, including risk analysis;
• Mass tort consulting; and
• Brand protection.

The Life Sciences Practice of Marsh is made up of the leading minds in the business-dedicated professionals with the experience to understand both the world of insurance, and the complex world of life sciences.

Manufacturing

Technological advances are creating fresh opportunities in the manufacturing and automotive sectors, though new and more complex risks are arising. Product recall risk is heightened by advanced electronics systems. Cyber and liability risks are on the rise. Regulatory agencies continue to present challenges. And the global supply chain is subject to political unrest and disruption.

Marsh’s dedicated Manufacturing and Automotive Practice — more than 600 risk specialists strong — understands your industry’s business issues and provides needed guidance to help you navigate risks. This collective expertise is further strengthened by Marsh’s industry-leading analytics capabilities, which provide business insights to make more informed decisions and gain competitive advantage.

Our knowledge is continually deepened through our work with hundreds of clients worldwide, and our capabilities enhanced by the combined power of Guy Carpenter, Mercer, and the Oliver Wyman Group.

By reducing total cost of risk, Marsh can help you protect the balance sheet, reduce business volatility, and improve the bottom line.

Marine

Marsh's Marine Practice is a leading advisor to the maritime industry on risk and insurance issues. With almost 600 dedicated professionals worldwide, the Marine Practice places approximately US $3 billion in insurance premiums into marine markets globally.

Global Service Approach
The maritime industry demands specialist knowledge; our product lines drive our global service approach and augment our capabilities with professionals who are dedicated to providing expertise and innovation in these fields:

• Hull and Machinery;
• Marine Liability;
• Protection and Indemnity; and
• Marine Cargo
• Risk Mitigation

The maritime business is a high profile industry with potential for catastrophic losses. Whether the risk relates to; ship repair and maritime construction risk, general average, natural catastrophes, delay in start-up, war risks, terrorism, coastal marine operations, inventory, or the myriad of other risks, our experts are on hand to provide insight and solutions to address your business challenges.

Collaboration and innovation are key factors in our success:
They lead to new and innovative products and creative ideas that have resulted in unique client solutions, including:

• Marsh put in place a solution for multiple governments for their war insurance issues following market changes.
• We pioneered the concept of social responsibility insurance.
• Our team was instrumental in shaping the Athens Convention into a format that permitted liabilities imposed by that convention to be insured.
• We developed the first open platform, online certificate and account management system dedicated to marine cargo, www.MarshCargo.com – now the global standard.

Mining, Metals & Minerals

Mining is a diverse and complex industry of vital importance to the economy. As a high hazard industry, casualty risks are inherent, but mining companies must also contend with new challenges such as an industry wide decline in financial solvency, consolidation, and an aging workforce. In addition, industry-specific risks such as environmental and reclamation bonding make it difficult for mining companies to remain financially competitive.

Marsh's Mining, Metals and Minerals Practice offers a variety of consultative services to help clients avoid, mitigate and transfer risk. These services include:

• Mining Needs Analysis Checklist - a total package for risk management that combines needs analysis, risk assessment, and marketing submissions;
• Risk Information - a Web-based incident tracking and workers compensation reporting system designed to tie multiple mining locations together with one database;
• Environmental Consulting Services - a worldwide network of environmental specialists, including consultants that offer assessment of asbestos, lead, silica, and chemical contamination; and
• Workforce Consulting - a specialty practice that develops strategies for managing a workforce, including diagnostics, absence management, behavioral sciences, and ergonomics.

Risk Consulting and Loss Control
Marsh's Risk Consulting engineers include experienced, knowledgeable experts who understand both market demands and industry issues. Our boiler and machinery specialists identify and address losses related to the mining sector with the following services:

• Risk engineering services;
• Health and safety assessment;
• Workers compensation audits;
• Integrated disability management;
• Fleet (automobile/machinery) control;
• Environmental evaluation;
• Disaster planning; and
• Thermal and acoustic risk management

Marsh's risk management professionals can help mining clients secure the best coverage, rates, and terms available, and offer services that include comprehensive due diligence studies; actuarial services; surety bonds and financial guarantees; and alternative risk financing programs.

With specialists in offices in North America, South America, Europe, South Africa, Asia, and Australia, Marsh's Mining, Metals and Minerals Practice responds to clients' risk needs by providing industry-leading benchmarking services, resources, and knowledge culled from active involvement in mining industry associations.

Pharmaceutical

Drug development and marketing. Pricing challenges amid health care reform. Breakthrough health discoveries and fast track approvals. The continuing growth of generics and emerging biosimilars. A complex and evolving global regulatory environment. Amid this dynamic and ever-changing business climate, Marsh life sciences industry experts develop and implement strategies tailored to your unique needs.

Among our areas of specialty:

• Product safety and performance. Our global team of product liability risk and claim specialists helps you understand the organizations risk profile, obtain appropriate coverage, and represent your best interests in claims matters to help maintain brand integrity.
• Corporate governance, ethics, and compliance. By combining award-winning directors and officers (D&O) risk modeling with a deep global management liability group of claims and risk specialists, we can help your senior management team navigate todays challenging financial, regulatory, and operational landscape.
• Business continuity/resiliency/crisis management. Our broad array of consulting and placement services help you assess, quantify, and manage risks and to recover from potential disruptions to operations.

By helping reduce your total cost of risk with tailored solutions - insurance brokerage, advisory, and risk management services - Marsh can help you minimize the volatility and severity of risk, protect assets, and maintain profitability.

Power

Power companies around the world face challenges from deregulation, competition, privatization and globalization. These trends have created a vital need for new business models and a demand for new technologies which in turn introduce risks to the industry that are unparalleled in size and magnitude.

Marsh's power and utility experts offer specialized insurance brokerage, loss control and claims management services as well as risk mapping and strategic risk consulting to assess a company's total risk profile. Risk mitigation strategies include risk-based asset management.

The Power and Utilities Practice offers the following services and expertise:

Power Price Protection
These products provide financial protection in the event an unplanned outage at a generating facility occurs in combination with a peak in the price of replacement power. Coverage is available in those areas where there is a liquid energy trading market. There are numerous ways to enhance these contracts with additional coverage triggers such as temperature and humidity.

Independent Power Project Services/Credit Enhancement
To meet the needs of companies that own, build, operate, or maintain power plants anywhere in the world, the Power and Utility Practice teams with other Marsh experts to review contracts and identify political risk exposures, lender requirements and local insurance requirements. Marsh's Power and Utility professionals begin working with clients when projects are still on the drawing board. We have worked with project principles and lenders to structure deals with credit enhancements that lower clients' financing costs and allow projects to go forward with the highest degree of lender confidence.

Merger and Acquisitions
Mergers and acquisitions in the power industry continue at a record pace. Costs associated with M&A activity can be substantial. A review of recent transactions for utilities indicates that these transaction costs can range from $10 million to $35 million and more. In addition, a significant number of utility mergers fail due to regulatory intervention, shareholder disapproval, competing bids, withdrawal of one party, or failure to meet closing conditions.

Marsh's Private Equity Merger and Acquisition Services can assist companies contemplating a merger or acquisition to examine risk issues involved with M&A and create solutions.

Employee/Workforce Consulting
Marsh assists power and utility clients on matters related to employee benefits, absence management, workforce composition, performance optimization, international acquisitions, workers compensation, managing change and merger integration.

Public Entity / Government

Today, public entities face a new world of risk. Public entities need a trust worthy advisor with the resources and in-depth knowledge of the business of government to provide customized, cost-effective solutions designed to mitigate risk and contain costs.

Marsh's Public Entity Practice specialists are seasoned professionals who are devoted to develop innovative solutions to meet the risk management and insurance challenges of federal, state, county or municipal government. Within these boundaries, any special districts and public transportation systems can also be considered a brokerage prospective client or a prospective public-entity pooling client. Experience and a tradition of innovation translate to state-of-the-art risk management programs at a lower cost to our public entity clients.

Our clients include:

• State Governments;
• Local Governments;
• Governmental risk pools;
• Cities, Towns, and Counties;
• Airports, Port Authorities, Public Sports Arenas
• Government-Sponsored Insurance Facilities; and
• Not-for-profit organizations.

Client Services
Marsh's Public Entity Practice clients can take advantage of a number of practical services. Tailored to the needs of the individual client, our services include:

• Strategic risk exposure analysis;
• Enterprise risk consulting services;
• Loss control and prevention surveys;
• Process Improvement for existing loss control programs;
• Creative risk financing;
• Captive development and management services;
• Claims management and consultation;
• Workplace hazard management evaluations;
• Public officials errors & omissions coverage;
• Law enforcement liability;
• Public official bond;
• Educational programming — onsite and via teleconferencing; and
• Information management and state-of-the-art technology.

Transportation

Transportation affects nearly every enterprise around the world. Transportation exposures, however, can present significant financial and operational challenges to firms in this industry. Rising fuel costs, employee shortage and retention issues, credit risks, marketplace competition — these and other exposures can have a severe impact on a company's bottom line and impede its overall success.

Marsh's Transportation Practice meets those challenges for businesses such as trucking, railroads, bus, subway and livery as well as organizations operating their own logistics and transportation systems. Our team of transportation risk management experts analyze clients' full spectrum of hazard, operations, strategic and financial risks, then develops forward-looking solutions to avoid, mitigate, or transfer risk through services such as:

• Asset Utilization — A comprehensive analysis of equipment usage, shop procedures, and operations.
• Driver Capacity Management — A program that identifies causes of at-risk behaviors and formulates strategies to create safer and more productive work environments.
• Operations Training Program — A "best practices" approach to training with specific training modules for three key roles on the front line.
• Marsh's Fleet Scorecard — A benchmarking tool that is designed to measure fleet performance in a multi-division organization.
• Organizational Value Assessment — A program that identifies causes of at-risk behaviors and formulates strategies to create safer and more productive work environments. Workers Compensation Injury Management — A proven approach to proactively reduce overall workers compensation costs.
• Wisconsin Decision Driving Center — A unique opportunity for individuals to experience driving skills required to handle vehicles under adverse conditions while in a controlled environment.
• GAP — A Fleet Safety Program evaluation which examines 20 active loss control areas and benchmarks them against the best practices in the industry.
• Driver Recognition — A program that can be designed to your specific operation that will evaluate your current level of recognition and make suggestions to enhance the existing program.
• Training the Trainer — A two-and-one-half day classroom/over-the road program that can assist companies in certifying their lead drivers to become trainers to support the newly hired drivers. Independent Contractor Financial Services Center (ICFSC) — A dedicated team of experts focusing exclusively on issues associated with the legal and regulatory environment surrounding IC's and designing and implementing customized insurance programs / financial products for IC's.
• Independent Contractor — Business Training — A program which provides training for new independent contractors in the recruiting and retention of drivers.
• Rail Risk Assessment — A comprehensive assessment including security, crisis management consulting and contingency planning, contract review, employee injury (FELA) reduction strategies, site inspection and hy-rail assessment of risk hazards. Rail Risk Retention Assessment — A comprehensive strategy for measuring, managing, and financing risk to achieve the most cost effective self-insured retention.

Marsh offers a comprehensive, consultative approach to risk management and delivers the solutions and help clients achieve the rewards that lie on the other side of risk.